Professional Telephone Skills

This course is designed for those whose primary client service is conducted by telephone, which carries its own special set of difficulties and strategies.

With our extensive knowledge of the different software currently on the market, including all Microsoft and Adobe applications, ON-TRACK Corporate Training Ltd. has a diverse and flexible schedule that can be customized to your needs – we offer group course (both public and corporate), one-on-one training, and on-site training options. We also have easily accessible on-line training videos available.

Duration: 1 Day

Methodologies

Client service by telephone requires much practice, so the learning methods are interactive, providing for immediate practice of the theory presented. These methods include simulations, role plays, case studies, guided group discussion and problem-solving, training videos and self-analysis questionnaires.

Outline

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