Leadership: Making the Transition from Technician to Team Leader
With our extensive knowledge of the different software currently on the market, including all Microsoft and Adobe applications, ON-TRACK Corporate Training Ltd. has a diverse and flexible schedule that can be customized to your needs – we offer group course (both public and corporate), one-on-one training, and on-site training options. We also have easily accessible on-line training videos available.
Duration: 2 Days
Objectives
After this workshop, the participants will be able to:
- Recognize the issues accompanying the move from operational work to leading
- Use the basics of leadership, to build and motivate a team
- Guide the process of team decision-making
- Communicate more effectively and consistently with the team
- Help resolve team conflicts and difficulties with clients
- Delegate and assign work with authority
- Coach team members whose work needs improving
- Conduct time-aware problem-solving meetings
- Prepare and carry out performance reviews
Outline
- Leadership, Motivation and Team-Building
- What leadership is
- Situational leadership style
- Personality types within technical teams
- Setting team objectives, priorities and measures
- Decision-making styles: when to include team members
- Motivating individuals and teams
- Communication Skills
- Questioning and Active Listening
- Checking assumptions and perceptions
- Offering feedback and sharing information
- Assertive communication
- Conflict Resolution
- What conflict is and when it can damage productivity
- Addressing the causes of a conflict
- A conflict resolution model
- Force Field Analysis: a preparational tool
- Delegation and Coaching
- What to delegate and not delegate
- Questions the delegator needs to answer
- Six basic steps to effective delegation
- Scheduling and tracking multiple delegated projects
- Coaching as an everyday function of leadership
- A five-step model for the new coach
- Managing Productive Team Meetings
- Why we call team meetings and when
- Do we need an agenda?
- Facilitation skills: keeping the meeting on time and on target
- Meetings as team-building opportunities
- Performance Review
- Why do performance review?
- Job analysis model
- 360 peer reviews
- Model for an effective performance review
- Conducting the performance review interview
- Course Review, Evaluation and Closure