Supervisory Skills for Managers and Team Leaders
With our extensive knowledge of the different software currently on the market, including all Microsoft and Adobe applications, ON-TRACK Corporate Training Ltd. has a diverse and flexible schedule that can be customized to your needs – we offer group course (both public and corporate), one-on-one training, and on-site training options. We also have easily accessible on-line training videos available.
Duration: 2 Days
Objectives
After this workshop, the participants will be able to:
- Develop effective and persuasive communication skills to improve on-job relationships and enhance credibility
- Improve team leadership and motivation skills for increased team commitment
- Identify their personal style of leadership
- Solve problems and make decisions with more skill and awareness
- Delegate work effectively and conduct positive and useful performance reviews
- Conduct a performance review interview to create positive performance change
Outline
- Part I: Interpersonal Communication Skills
- Use effective inter-group communication
- Observe the effects of competition and collaboration among team members
- Recognize how perception and climate can affect our communication
- Improve our ability to separate perception and facts
- Learn how to offer constructive feedback
- Assess the importance of non-verbal communication
- Improve questioning and active listening skills
- Conduct a problem-solving interview
- Apply the principle of transactional analysis to problem-solving interviews
- Part II: Leadership and Motivation Skills
- Analyze power strategies
- Apply the various styles of leadership
- Select the leadership pattern(s) that that work best for them
- Profit from proven techniques in Team Building
- Use decision-making and problem solving models to resolve issues
- Manage on-job conflicts more effectively
- Benefit from clarified organizational structure
- Develop strategies to motivate individuals and teams better
- Analyze of various power strategies
- Use group dynamics to create a stronger and more cohesive team
- Identify what causes stress and find positive strategies to manage it
- Part III: Performance Management
- Optimize the correlation between team leader’s expectations and member behaviour
- Conduct a job breakdown and task analysis
- Discover the advantages of a properly developed employee orientation system
- Set realistic and measurable wok objectives
- Develop a training/coaching session
- Delegate assignments effectively
- Conduct a constructive and motivating performance review interview
- Deal with change and how to manage the change process